Technical Support Engineer for a Global Software Development & AI Company - BEON.tech - BEON.tech

Company name will be shared upon confirmed interview

Technical Support Engineer for a Global Software Development & AI Company

London, United Kingdom, United Kingdom (REMOTE)

A global software development and technology consulting company with 200+ professionals and 300+ successfully delivered projects across industries including fintech, healthcare, automotive, and e-commerce. Founded in 2015, the company combines custom software development with AI, machine learning, Big Data, cloud technologies, and intelligent automation to build modern solutions for leading organizations worldwide.

Salary up to:US$4,500

Timezone: GMT+0

Industries: Software Development

Website:sensitive

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The project is an AI vision platform running on Kubernetes and used for enterprise video analytics. We are looking for a highly technical Tier 2 / Tier 3 Technical Support Engineer to help customers troubleshoot and resolve complex platform, infrastructure, and deployment issues.

Tech Stack

AAmazon Web Services

AAzure

Linux

Kubernetes

AI Tools

2+ years in technical support experience, preferably in Tier 2 / Tier 3 support

Strong hands-on Kubernetes experience in production environments.

At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.

Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.

Experience working directly with customers in a technical capacity.

Ability to independently investigate complex technical issues and collaborate with engineering teams.

Every job requires English proficiency, being based in LATAM.

Bonus Skills

Experience with AWS, Azure, or other cloud platforms.

Linux troubleshooting experience.

Hands-on experience with containers, networking, monitoring, and logging tools.

Background supporting enterprise software products.

Exposure to AI, computer vision, video analytics, or similar technologies.

Interview process

Time to hire:2-3 weeks

BEON.TECH ASSESSMENT STAGE

Initial Interview

30 min

Technical Interview

1 hr

THE CLIENT STAGE

To be confirmed soon

TBD

We are committed to provide equal opportunities

BEON.tech connects the brightest Latin American talent with the most innovative and disruptive U.S. companies. You'll get access to a custom vetted pool of full-time, long-term, remote software jobs with compensation comparable to U.S.-based positions. To join BEON.tech is to be in a devs-first company, which means you are the priority when it comes to decision-making, client selection, and growth planning. Develop your career at the pace you deserve.

Trip to Headquarters in Buenos Aires

A US$ 1,000 welcome package to get you started with the right gear

USD compensation comparable to U.S.-based positions

English conversation club & workshops

Health insurance

Psychotherapy sessions

Flexible payments in crypto, wire transfer, Wise, PayPal, or Payoneer

Unlimited reskilling in Udemy, Education IT & O'Reilly

Internet service

AI Tools & Learning Program

Co-working spaces

Paid time off

Participate in weekly challenges and win quarterly prizes.Top performers earn US$750 (1st place) and US$350 (2nd place).

In this role, you'll be expected to take ownership of the following responsibilities as part of your day-to-day work:

Provide Tier 2 / Tier 3 technical support to enterprise customers.

Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.

Reproduce customer environments and run tests to diagnose technical problems.

Work directly with customers during technical discussions and troubleshooting sessions.

Manage and resolve technical support tickets.

Collaborate with Engineering, Sales, and Customer Success teams.

Escalate complex issues and product bugs to Engineering and help drive them to resolution.

Clearly communicate technical findings, workarounds, and resolutions to customers.

Year founded: 2015

Company size: 251-1K

Key details to catch your eye

Trusted by industry leaders including BlaBlaCar, HubSpot, and PwC.

Expertise across AI, Machine Learning, Deep Learning, Big Data, and Cloud technologies.

Experience across 7 industries, including Automotive, Fintech, Healthcare, E-commerce, and Media & Entertainment.

Global team and client base, offering exposure to diverse products, technologies, and business challenges.

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Technical Support Engineer for a Global Software Development & AI Company

Requirements

Tech Stack

Bonus Skills

Interview process

Benefits

About the Role

About the company

Key details to catch your eye