Company name will be shared upon confirmed interview

Salesforce Support Agent for a Leading Fintech Lender Powering Real Estate Investment

Austin, Texas, United States (REMOTE)

A leading U.S.-based fintech lender specializing in rental property loans, helping real estate investors scale their portfolios with speed and efficiency. Backed by an experienced leadership team, the company combines deep expertise in real estate, finance, and technology to deliver a streamlined, tech-enabled lending experience, supporting thousands of successful loans nationwide.

Salary up to:US$4,500

Timezone: GMT-5

Industries: Financial Services

Website:sensitive

Provide Tier I support for a Salesforce environment by acknowledging, triaging, and resolving user-reported issues through the Freshservice helpdesk. This role focuses on Salesforce declarative administration (configuration, security, automation troubleshooting, and reporting), escalating issues that require deeper engineering intervention. Salesforce development skills are a plus.

Tech Stack

SSalesforce

SOQL

Apex

2+ years in Salesforce support or administering Salesforce in a business environment

Working knowledge of Salesforce Lightning configuration — objects, fields, page layouts, record types, and declarative automation fundamentals.

Solid understanding of the Salesforce security model — profiles, permission sets, roles, sharing rules, and field-level security.

Proven ability to troubleshoot declarative logic and data issues (Flows, validation rules, record access) and communicate findings clearly to non-technical stakeholders.

Experience working from a ticketing or helpdesk system, with a track record of documenting work in a repeatable, auditable manner.

Strong time management skills — able to handle multiple tickets simultaneously and follow escalation procedures under pressure.

Every job requires English proficiency, being based in LATAM.

Bonus Skills

Salesforce Administrator certification (or currently in progress).

Experience supporting Salesforce reports and dashboards for business users.

Familiarity with Salesforce sandboxes and release coordination — including validation testing and documenting deployment impacts.

Basic familiarity with Apex/SOQL and ability to collaborate effectively with developers during escalations.

Experience triaging integration-related issues — capturing symptoms, isolating failure points, and escalating with clear diagnostic context.

Interview process

Time to hire:2-3 weeks

BEON.TECH ASSESSMENT STAGE

Initial Interview

30 min

THE CLIENT STAGE

To be confirmed soon

TBD

We are committed to provide equal opportunities

BEON.tech connects the brightest Latin American talent with the most innovative and disruptive U.S. companies. You'll get access to a custom vetted pool of full-time, long-term, remote software jobs with compensation comparable to U.S.-based positions. To join BEON.tech is to be in a devs-first company, which means you are the priority when it comes to decision-making, client selection, and growth planning. Develop your career at the pace you deserve.

Trip to Headquarters in Buenos Aires

A US$ 1,000 welcome package to get you started with the right gear

USD compensation comparable to U.S.-based positions

English conversation club & workshops

Health insurance

Psychotherapy sessions

Flexible payments in crypto, wire transfer, Wise, PayPal, or Payoneer

Unlimited reskilling in Udemy, Education IT & O'Reilly

Internet service

AI perks

Co-working spaces

Paid time off

Participate in weekly challenges and win quarterly prizes.Top performers earn US$750 (1st place) and US$350 (2nd place).

Year founded: 2012

Company size: 51-250

Key details to catch your eye

Recognized as a national leader in rental property lending.

100+ employee team with continued growth and expansion.

6,000+ loans successfully funded across the U.S. and focused on empowering real estate investors to scale their portfolios.

Salesforce Support Agent for a Leading Fintech Lender Powering Real Estate Investment

Requirements

Tech Stack

Bonus Skills

Interview process

Benefits

About the company

Key details to catch your eye

Salesforce Support Agent for a Leading Fintech Lender Powering Real Estate Investment

Requirements

Tech Stack

Bonus Skills

Interview process

Benefits

About the company

Key details to catch your eye